Commerce Sphere deployed a trained AI chatbot for a retail client, slashing response times by 70% and cutting support costs by 30% while enabling upsells and order updates.
Business Problem:
A retail business dealt with high volumes of customer queries, resulting in slow response times and increased employee costs, without capabilities for upselling or order updates.
Process:
- Analysis: Identified common queries like order status and product info.
- Design: Trained a conversational AI chatbot on retail data for queries, upsell suggestions, and integrations.
- Implementation: Deployed over 4 months, with testing for accuracy.
- Optimization: Monitored performance to reduce human interventions.
Completion and Results:
The chatbot reduced response times by 70% and employee costs by 30%, while enabling upsells, similar to Sephora’s Virtual Artist chatbot that transformed customer service in retail.
Client Benefits:
- 70% faster response times.
- 30% cost savings on support staff.
- Increased sales through automated upsells.