Commerce Sphere helped a rapidly expanding retailer implement a POS and inventory system with seamless online-offline sync, resolving central visibility issues and reducing errors by 25%.
Business Problem:
A fast-growing e-commerce company selling mobile devices through brick-and-mortar and online stores faced a lack of central inventory visibility, leading to frequent errors in stock management, overstocking, and lost sales opportunities. This inefficiency hampered their ability to scale operations across multiple outlets and online platforms.
Process:
Commerce Sphere conducted a vendor-neutral software selection process, evaluating options like Lightspeed Retail, Shopify POS and NetSuite for POS with online-offline sync capabilities. The implementation included:
- Needs Assessment: Audited current systems to identify gaps in inventory tracking and real-time syncing.
- Vendor Evaluation: Compared solutions for fit, focusing on integration ease without vendor lock-in.
- Implementation: Rolled out the selected POS and inventory system over 6 months, with phased training for staff.
- Testing and Optimization: Ensured seamless e-commerce platform integration for unified data flow.
Completion and Results:
The system provided real-time inventory visibility, reducing errors by 25% and improving order fulfillment speed by 20%. Inspired by similar implementations like Ski Barn’s mobile inventory upgrade, which enhanced operational capacities, this project supported global expansion with minimal disruptions.
Client Benefits:
- 25% reduction in inventory errors.
- 20% faster order fulfillment.
- Centralized visibility for multi-channel retail growth.