Based on verifiable HVAC cases, Commerce Sphere optimizes designs to lower errors by 18% and save 25% in time for facility operations.
Business Problem:
Faulkner Hayes, an HVAC distributor, faced inefficiencies in 2022 due to manual order and invoice processing, leading to a 20% error rate and poor customer service in the U.S. market.
Process:
- Process Mapping: Identified bottlenecks in order and vendor workflows.
- Redesign: Implemented AI-driven automation with software bots and third-party integrations.
- Deployment: Rolled out over 4 months, with data consolidation for accuracy.
- Training: Staff retrained to focus on customer-facing tasks.
Completion and Results:
Automation reduced errors by 18% and saved 25% in processing time, improving customer satisfaction by 15%. The solution scaled without additional hires, supporting market leadership.
Client Benefits:
- 18% reduction in process errors.
- 25% time savings in operations.
- 15% higher customer satisfaction.